Effective date: October 2, 2026
This policy covers what families buy on charlottetravelbaseball.com: the Tryout Decision Pass, the Club Costs pass, and monthly, quarterly and yearly memberships. Charlotte Travel Baseball is run by WeBe23, Inc.
This policy does not cover club plans. Clubs are businesses, so club plans will get their own terms before clubs can buy them.
The basics
- The site has no refund button. We send refunds through Stripe, our payment processor.
- The site's owner reviews every refund request personally and answers within 3 business days.
- Stripe sends every refund back to the original payment method, and a refund is never more than what you paid. That is Stripe's standard way of handling refunds.
How to ask for a refund
Email hello@charlottetravelbaseball.com. Tell us the email address on your account and what you bought. We answer within 3 business days.
Canceling a membership with Manage subscription stops future charges. It does not send money back on its own.
Tryout Decision Pass
What it is. The Tryout Decision Pass is a one-time payment. It does not renew. It unlocks full shortlist names, saved priorities and compare sync. It lasts the number of days shown when you buy it. Sale prices and test prices are the same pass.
When you can ask. Within 7 days of buying.
If you already used it. You can still get a refund within those 7 days, whether or not you used the pass.
How much. A full refund of what you paid.
What a refund does. Any refund turns the pass off. That includes a partial refund. The pass stops working as soon as Stripe tells our site about the refund. If Stripe reports the refund before our site has finished setting up the pass, the site never turns the pass on.
Members. A membership already includes what the pass unlocks, so the site will not sell a member a separate pass. The yearly bonus called "The Tryout Pass, all year" is part of the yearly price, with no separate charge. The yearly membership rules below cover it.
Club Costs pass
Some club and team pages sell a one-time pass that shows that club's real costs for a set number of days. It follows the same rules as the Tryout Decision Pass: a full refund if you ask within 7 days of buying, whether or not you used it, and any refund turns the pass off.
Memberships
How they work. A membership renews automatically until you cancel: monthly plans every month, quarterly plans every three months, and yearly plans every year. Each renewal charges your plan's price to your saved payment method. Cancel any time from your account with Manage subscription. Canceling stops the next renewal; your membership stays active through the end of the period you have already paid for.
Monthly and quarterly. We do not refund monthly or quarterly charges. That includes a renewal you forgot to cancel. Canceling stops the next charge, and your membership runs to the end of the period you paid for.
Yearly. You get a full refund if you ask within 7 days of joining, or within 7 days of a yearly renewal charge. After those 7 days, there is no refund, and your membership runs to the end of the year you paid for. Using a bonus does not lower your refund.
What a refund does to your membership. A refunded membership ends right away.
The Fit Protection Guarantee
The Fit Protection Guarantee is separate from refunds. It is a free rematch and 30 days of help, not money back.
Bank disputes
If you dispute a charge with your bank instead of asking us, we treat it the same as a refund: the dispute turns off the pass or ends the membership.
Changes to this policy
When we change this policy, we post the new version on this page with a new date at the top. Once our site email is switched on, we will also email account holders about big changes.
Contact us
Refund requests and questions: email hello@charlottetravelbaseball.com.
How we handle your information is in the Privacy Policy.